This Privacy Policy applies between you, the User of this Website, and Goldsend, the owner and provider of this Website. Goldsend takes the privacy of your information very seriously. This Privacy Policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.
Please read this Privacy Policy carefully. We may update this policy from time to time, so please check back regularly to review any changes.
Definitions and Interpretation
In this Privacy Policy, the following definitions are used:
- Data - collectively all information that you submit to Goldsend via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
- Cookies - a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below, "Cookies";
- Data Protection Laws - any applicable law relating to the processing of personal Data, including but not limited to the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
- GDPR - the General Data Protection Regulation (EU) 2016/679;
- Goldsend, we or us - Goldsend, a company operating this Website;
- UK and EU Cookie Law - the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
- User or you - any third party that accesses the Website and is not either (i) employed by Goldsend and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Goldsend and accessing the Website in connection with the provision of such services;
- Website - the website that you are currently using, www.goldsend.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Scope of this Privacy Policy
This Privacy Policy applies only to the actions of Goldsend and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
For purposes of the applicable Data Protection Laws, Goldsend is the "data controller". This means that Goldsend determines the purposes and means of processing your Data.
ICO Registration
Goldsend Ltd is registered with the Information Commissioner's Office (ICO), the UK's independent authority set up to uphold information rights in the public interest. Our registration demonstrates our commitment to data protection and compliance with UK data protection legislation.
Data Collected
We may collect the following Data, which includes personal Data, from you:
- Name;
- Contact Information such as email addresses and telephone numbers;
- Demographic information such as postcode, preferences and interests;
- IP address (automatically collected);
- Web browser type and version (automatically collected);
- Operating system (automatically collected);
- A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
- Financial information such as credit/debit card numbers (handled by third-party payment processors);
- Any other information you choose to provide to us when contacting us or using our services.
How we Collect Data
Goldsend collects Data in two main ways:
- Data is given to us by you: Goldsend collects Data in a number of ways, for example:
- when you contact us through the Website, by telephone, post, e-mail or through any other means;
- when you register with us and set up an account to receive our products/services;
- when you make payments to us, through this Website or otherwise;
- when you elect to receive marketing communications from us;
- when you use our services;
- Data is collected automatically: To the extent that you access the Website, we will collect your Data automatically, for example:
- we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, web browser type and version, and your operating system;
- we collect Data automatically via Cookies, in line with the cookie settings on your browser. For more information about Cookies, please see the section below, "Cookies".
Our Use of Data
Any or all of the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products/services;
- transmission by email of promotional materials that may be of interest to you;
- contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website;
- to process payments for services;
- to communicate with you regarding your account or services.
We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section "Your rights" below).
For the delivery of direct marketing to you via email, we'll need your consent, whether via an opt-in or soft opt-in:
- Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.
- For other types of e-marketing, we are required to obtain your explicit consent. This means you must actively agree by ticking a box, for example.
When you select to receive e-marketing communications, you can unsubscribe at any time by contacting us.
Who we Share Data With
We may share your Data with the following groups of people for the following reasons:
- Our employees, agents or professional advisors - to enable them to provide services on our behalf and for internal business purposes.
- Third party service providers who provide services to us which require the processing of personal data - to help third party service providers in receipt of any such data to perform functions on our behalf that assist in the effective delivery of our services to you.
- Payment systems, such as Stripe - to process payments securely.
- Relevant authorities - to comply with legal obligations or to protect our rights.
We will not share your data with third parties for their independent marketing purposes without your explicit consent.
Keeping Data Secure
- We will use technical and organisational measures to safeguard your Data, for example:
- access to your account is controlled by a password and a user name that is unique to you;
- we store your Data on secure servers.
- Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [Your Support Email Address Here].
- If you want detailed information from Get Safe Online on how to protect your information and your computers and mobile devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
Data Retention
Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.
Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
Goldsend Privacy Policy